Understanding Roof System Warranties

Frequently Asked Questions:

What are the chances of having problems with the MATERIAL on my new roof?: The odds of having a problem with the material on your new roof system is very rare but the cost if you do have a serious problem can be high.

What are the chances of having problems with the INSTALLATION/LABOR on my new roof? Studies indicate that more than ninety-five percent of the problems that people experience with their new roofs are due to contractor’s workmanship, not the roofing material.  This is the most important distinction to keep in mind when deciding on warranty coverage.

What type of roofing warranties am I being offered? There are multiple warranties offered but only a few that will truly protect your roofing investment.

  • • Warranty provided solely by your installer/contractor: These warranties typically only cover the workmanship/labor of the roof and don’t cover the material. These warranties protect the contractor and typically the contractor can cancel the warranty for multiple reasons.  A warranty provided by your contractor is only as good as the terms the contractor provides you and in most all cases not backed up by the roofing system/material manufacturer.  Clients should at all costs avoid these types of warranties.  This is just a few reasons these warranties are risky: If the company goes out of business so does your warranty, in the event your roof was damaged you must use the same contractor to repair the roof, these repair costs can be outrageously expensive.  Choose not to use the same contractor for roof maintenance? Your warranty in most cases is cancelled.
  • • Material only warranty: These warranties are provided by the roofing system/material manufacturer.  Odds of having a problem with the new material on you roof system is very rare.  This warranty would only cover the cost of material to repair the roof but would not cover the labor costs to repair it.  Material only warranties do not provide coverage for leak repair costs.  This is another warranty that should be avoided as the sole warranty for your new roof investment.
  • • Full System warranty that covers labor and material:  These warranties are provided by the roofing system/material manufacturer.  This warranty covers material defects as well as labor/installation problems.  The contractor must be an approved applicator of the roof system they are installing in order to offer this type of warranty and must follow strict guidelines specified by the roof system manufacturer in order to qualify for the warranty.  Typically a representative of the manufacturer will inspect the roof system after it is installed making sure it is installed per the manufacturer’s requirements before providing the warranty.  This is a good warranty and can be offered with a “NDL-No Dollar Limit” which would guarantee that your roof is taken care whether there ever is a problem with the material or labor, this warranty is not pro-rated.  Clients should insist that this warranty is provided/part of their new roof system.  
  • • What isn’t covered or could cancel the Full System Labor and Material warranty?  This is a great question that clients should ask their contractor.  What isn’t covered varies per roof system installed.  Here are a few: ponding/standing water, existing moisture/water in your roof system, consequential damages, acts of God, improper roof repairs, unauthorized alterations/repairs, replacement,

What roof systems can I get a Full System, No Dollar Limit, Labor and Material warranty on? This depends on the roofing contractor and who they are certified with.  Manufacturers have strict criteria when certifying a contractor and there are many roofing contractors that a roofing system/manufacturer will NOT certify.  Benton Roofing can offer a full system, no dollar limit, labor and material warranty on every type of roof system we install including: single-ply membrane (TPO, PVC, EPDM), coatings, standing seam metal roof systems, asphalt shingles, built-up roof membranes, polymer modified bitumen sheet membranes, tile, slate and shake.

Roofing system warranties are a big deal.  Benton Roofing has replaced many roof systems where the roof only had an installer’s warranty or material warranty and not a Manufacturer’s, No Dollar Limit, Labor & Material Warranty.  These roofs were installed incorrectly; the material was still in great shape but the installation was so poor that the roof had to be replaced.  Allow Benton Roofing to help you when selecting a new roof system/warranty.  When it comes to warranties, Benton Roofing has you covered.